Industry Insights

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Responding to Online Reviews

August 05, 2017

Physicians must be aware that when responding to an online review they could potentially be in violation of HIPAA, the Health Insurance Portability and Accountability Act.


Patient-Centered Communication Model

July 03, 2017

Communication skills can help medical practitioners ensure a clearer exchange of information to patients as well as develop the feeling of trust throughout treatment.


Patient Satisfaction Survey Best Practices

June 28, 2017 | By: MedMal Direct

Patient satisfaction surveys can provide you with a wealth of information about the effectiveness of your practice. However, these surveys won't help your practice grow unless you know how to use them to your benefit. Below are some tips to help you improve the way you use your patient satisfaction surveys.