Industry Insights

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Responding to Online Reviews

August 05, 2017

Physicians must be aware that when responding to an online review they could potentially be in violation of HIPAA, the Health Insurance Portability and Accountability Act.


Patient-Centered Communication Model

July 03, 2017

Communication skills can help medical practitioners ensure a clearer exchange of information to patients as well as develop the feeling of trust throughout treatment.


Patient Satisfaction Survey Best Practices

June 28, 2017 | By: MedMal Direct

Patient satisfaction surveys can provide you with a wealth of information about the effectiveness of your practice. However, these surveys won't help your practice grow unless you know how to use them to your benefit. Below are some tips to help you improve the way you use your patient satisfaction surveys.


2018 MACRA rule continues pick-your-pace, will exempt even more clinicians (updated)

June 16, 2017

The Healthcare Finance News Article Published June 20, 2017 “2018 MACRA rule continues pick-your-pace, will exempt even more clinicians (updated)" discusses how under the 2018 MACRA Rule it will allow more clinicians to benefit from an increased low-volume threshold. This proposed rule will also allow flexibility for clinicians who are considered hospital-based or have limited face-to-face encounters with patients as well as continue to allow the use of previous edition EHR technology while encouraging the 2015 edition. Also, "pick your pace" option will continue in 2018, which is applauded by clinicians and allows them to choose their level of their participation.