Call Us to Report a Claim

Regardless of what happened, you can tell us about it. The claims department will respond promptly and will begin working with you immediately to document everything.

If you use the online form, your notice will be sent directly to our claims team and a member will contact you. If you print your incident/claim notice, you can return it to the claims department by:

Incident Report Form



Secure fax lineĀ (888) 974-6458

Mail to:

MedMal Direct Insurance Company
Attn: Claims
245 Riverside Ave, Suite 550
Jacksonville, FL 32202

If you have not heard from us within 2 business days, please call the claims department at (855) 663-3625.